Forward Deployment Engineer

We are building Reflow, a workforce and workflow intelligence platform that helps teams improve performance through a deep understanding of how work actually happens. Customers get excited after the first demo. This role exists to turn that excitement into real, measurable value by embedding technical expertise directly into customer deployments.

This is a highly technical, customer-facing role at the intersection of engineering, product, and go-to-market.

What you’ll do

• Act as the technical owner of customer deployments from first setup through long-term success
• Work hands-on with customer data, systems, and workflows to configure Reflow for real-world use cases
• Build custom integrations, data pipelines, prototypes, and proofs of value for strategic customers
• Translate customer workflows into technical implementations that deliver fast time-to-value
• Debug data issues, model behavior, and system performance in live customer environments
• Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities
• Capture structured technical feedback and usage patterns to influence roadmap and system design
• Support enterprise onboarding, including security reviews, technical validation, and architecture discussions
• Assist the contract process with technical input, working closely with founders and legal when needed

Who you are

• Strong technical background with hands-on experience in engineering, data, or systems roles
• Comfortable writing code, working with APIs, data pipelines, and production systems
• Able to move between customer conversations and technical implementation without losing momentum
• Curious and analytical. You dig into workflows, systems, and data to uncover root causes
• Clear communicator who can explain technical concepts to non-technical stakeholders
• Methodical and organized. You create repeatable playbooks, templates, and deployment patterns

Bonus Points

• Experience as a Forward Deployed Engineer, Solutions Engineer, or early-stage startup engineer
• Background in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software
• Experience supporting enterprise customers through security, data access, or compliance reviews*

Why join

• Be an early, high-impact hire working directly with the founders
• Shape how Reflow is deployed, adopted, and extended in the real world
• Influence product direction by bringing real customer systems and constraints into engineering decisions
• This is not a support role. It is a build, deploy, learn, repeat role