The Experience

This role sits within Impact Operations, reporting to the VP of Impact Operations, Technology, and Governance, and owns customer-facing inquiries including RFP responses, questionnaires, and reporting.

The Senior Analyst, Impact advances global customer engagement through deal support and targeted transparency, owning and iterating on agentic technologies to streamline the role. The ideal candidate excels at orchestrating complex projects across diverse stakeholders, with a proven ability to distill dense information into clear, factually rigorous deliverables.

What You'll Actually Be Doing

• Impact-Related Customer RFPs
  • Own end-to-end process and responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering impact, sustainability, and ESG topics leveraging agentic solutions
  • Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics
  • Engage directly with Account Executives to field requests, align on expectations (i.e. timing, roles and responsibilities), and document status
  • Communicate quarterly results to leadership and broader organization to track trends and monitor progress
  • Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts
• Voluntary Impact Disclosures
  • Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas
  • Lead the company's annual EcoVadis submission
  • Lead the company's annual S&P 500 CSA sustainability survey submission
  • Partner with other leaders across the team on broader reporting alignment, e.g. CSRD
  • Foster and maintain a collaborative network of internal business partners to consult and inform
• General Customer-Facing Impact Compliance Support
  • Provide flexible support on other customer-facing Impact compliance needs as they arise
  • Integrate agentic tooling across all workflows in partnership with technical leads

You're Our Person If...

• 3-5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting
• Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines.
• Detail-oriented and highly organized
• Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar
• Strong proficiency with Slack and Google Workspace
• Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools
• Comfortable working cross-functionally with legal, sales, and procurement teams
• Bachelor's degree in a related field preferred, but not required given relevant experience