The Opportunity: Service Cloud Specialist Account Executive

We’re growing our Nordic Service Cloud team and adding a new Specialist Account Executive to the squad. In this strategic overlay role, you will unlock untapped revenue across our cutting-edge Service portfolio — including Agentforce Service (Autonomous AI Agents), Field Service, Service Cloud Voice, and Digital Engagement.

Operating in a matrixed environment, you will partner closely with Core Account Executives to co-sell, penetrate existing enterprise accounts, and win net-new business across the Norwegian market. You will carry a dedicated product quota and act as the subject matter expert to formulate and execute winning sales strategies within your assigned territory.

Your Impact

• AI Transformation Leader: Guide customers through the paradigm shift from basic chatbots to autonomous agentic AI, positioning ServiceCloud as the engine for digital labor and scaled customer support — from automated case resolution to intelligent field dispatch.
• Trusted Advisor: Partner with enterprise customers and prospects to deeply understand their unique operational challenges and business goals.
• Value Realization: Position the transformative value of Salesforce Service Cloud solutions to help clients modernize their contact centers and field operations.
• Force Multiplier: Collaborate internally across the Salesforce ecosystem to elevate our Service Cloud messaging and accelerate deal cycles.

Key Responsibilities

• Execute Territory Strategy: Develop and implement targeted sales campaigns across the Service Cloud install base, prospects, and whitespace in Norway.
• Own the Specialist Cycle: Run a rigorous, full sales cycle for complex Service Cloud opportunities — from sophisticated prospecting and discovery to negotiation and closure.
• Drive Autonomous AI Adoption: Lead high-impact conversations around Service Cloud, helping clients deploy autonomous AI agents that automate case resolution, appointment scheduling, and scaled customer operations.
• Partner & Co-Sell: Collaborate seamlessly with Core Account Teams to map accounts, identify Service Cloud pain points, and expand our footprint.
• Enable the Ecosystem: Educate and enable internal core sales teams on how to identify, qualify, and frame high-potential Service Cloud and Agentforce opportunities.
• Deliver Business Transformation: Exceed annual sales quotas by aligning our AI-driven service capabilities with the client’s overarching digital transformation roadmap.

Requirements & Qualifications

Experience & Skills

• Domain Expertise: Solid track record of enterprise value-selling within relevant spaces (e.g., Autonomous AI Agents, Conversational AI/Chatbots, Contact Center software, Customer Service/CX platforms, Field Service Management).
• Enterprise Sales Discipline: Proven success managing complex sales cycles, negotiating high-value contracts, and consistently exceeding quotas.
• Matrix Collaboration: Demonstrated ability to navigate complex, matrixed organizations and mobilize cross-functional internal teams to drive customer outcomes.
• Storytelling & Presentation: Exceptional communication and public speaking skills; ability to deliver compelling, value-driven presentations to C-level executives.

Mindset & Attributes

• Strategic & Execution-Oriented: Ability to build a long-term territory strategy and the tactical discipline to execute it day-to-day.
• Curious & Resilient: A continuous learner who asks deep discovery questions, thrives in high-energy environments, and finds a path forward despite challenges.
• Trusted Advisor: Builds credibility fast with external stakeholders — from day-to-day champions to C-suite executives — while navigating internal core AE relationships to drive outcomes without ownership friction.

Language & Logistics

• Languages: Complete fluency in both Norwegian and English is required.
• Location: Must have the legal right to work in Norway.
• Travel: Willingness to travel domestically as required by the business.